Shipping Policy

Every piece is sourced and shipped with care. Here's what to expect from checkout to your doorstep.

Standard shipping — UAE & Saudi Arabia

Processing time: 1–2 business days
Delivery time: 5–7 business days
Cost: Calculated at checkout

Express shipping — UAE & Saudi Arabia

Processing time: 1–2 business days
Delivery time: 2–3 business days
Cost: Calculated at checkout

Order processing

Once your order is placed, we typically process and prepare it for dispatch within 1–2 business days. You'll receive an order confirmation email as soon as your purchase is complete, and a separate email once it ships.

Shipping rates & timelines

We currently ship to the UAE, Saudi Arabia, and other GCC countries. Delivery times above are estimates from the date of dispatch, not from the date of order, and exclude our 1–2 day processing window.

Our fulfillment partners maintain regional warehouses across the Gulf, which allows us to offer meaningfully faster delivery than shipping items individually from overseas.

Note: some items may ship separately if your order contains multiple products, at no extra cost to you.

Order tracking

Once your order ships, you'll receive a tracking number by email. You can use it to follow your package's progress on our website or directly on the carrier's tracking page.

Customs & import

For orders shipped internationally, any customs duties, taxes, or import fees imposed by your destination country are the responsibility of the customer and are not included in your order total or shipping cost.

Delays

While we work with trusted shipping partners, delivery times are estimates and not guaranteed. We're not responsible for delays caused by the carrier, customs processing, weather, or other circumstances outside our control. We'll do our best to keep you informed if we become aware of a significant delay.

Incorrect addresses

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at hello@shophomlyn.com as soon as possible — we'll do our best to update it before your order ships.

Lost or damaged in transit

If your order arrives damaged or appears lost in transit, please contact us at hello@shophomlyn.com within 48 hours of the expected delivery date, and we'll work with the carrier to resolve it.

Homlyn — Thoughtfully designed for everyday living.